This Refunds & Returns Policy applies to purchases made from Etkarina Jewellery, owned and operated by Teronix Corporation (Pvt) Ltd.

We want you to be completely satisfied with your purchase. Please read the policy carefully before making a return request.

1. Return Eligibility

You may request a return if:

  • The item is unused and unworn
  • The item is in its original condition
  • The item is returned in original packaging (including box, tags, certificates, invoices)
  • The return request is made within 7 days of receiving the order

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Custom-made or personalized jewelry
  • Engraved items
  • Items purchased on clearance or special promotion
  • Earrings (for hygiene reasons)
  • Items damaged due to misuse or improper care

3. Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

You must contact us within 48 hours of delivery with:

  • Clear photos of the item
  • Order number
  • Description of the issue

If approved, we will offer:

  • Replacement (if available), or
  • Refund, or
  • Store credit

4. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection
  • If approved, the refund will be processed within 7–14 business days
  • Refunds will be issued using the original payment method

Shipping charges are generally non-refundable unless the return is due to our error.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Etkarina is not responsible for items lost during return shipping

6. Exchange Policy

We allow exchanges subject to availability.

If you wish to exchange a product:

  • The item must meet return eligibility conditions
  • Price differences must be paid if exchanging for a higher-value item

7. Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order
  • Custom jewelry orders cannot be cancelled once production begins
  • Advance payments for custom orders are non-refundable

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your bank or card provider (processing times vary)
  3. If the issue persists, contact us at:
    hello@etkarina.com

9. Contact Us

For return requests or refund inquiries, please contact:

Etkarina
Teronix Corporation (Pvt) Ltd
Sri Lanka
hello@etkarina.com

Please include your order number in all communications.