Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes. All our jewelry is made using genuine materials such as certified gold, genuine 925 silver, and authentic gemstones.
Silver may tarnish naturally over time, especially if exposed to moisture or chemicals. Proper care and storage will help maintain its shine. Also, there are procedures to regain the shine and beauty like a new product as well.
We accept bank transfer, visa and master cards, and cash on delivery for selected locations. If you are an international buyer, the payment methods may be different, but we will guide you according to the situation.
Yes. Once your order is confirmed, you will receive an invoice via WhatsApp or Email with all the order and payment details. Please download a copy of the invoice and keep it until you recieve the order.
Yes, we offer both local and international shipping. Delivery times may vary by location.
Yes, custom orders and engravings are available for selected designs. Please contact us for details.
Orders are usually processed within 1–3 business days. Delivery time depends on your location and shipping method.
Contact Us Details
If you are an existing customer, please contact us via WhatsApp for fast replies.
For all other inquiries, send an email to hello@etkarina.com.
